Meal Preparation Cancellation and Refund Policy
While we do our best to be flexible and accommodating, we work a full schedule and can only cook for a limited number of clients each day. Please provide as much advanced notice as possible to "skip" or reschedule a cook day. This will allow us to schedule another client and to plan our calendar accordingly.
In order to avoid cancellation fees, you must notify us by telephone at least 5 business days prior to your scheduled cook day. In the event of a cancellation or rescheduling request made 2-4 days before your cook day, you will be charged a $100 fee. If the request is made the day before your cook day, you will be charged 50% of your total services. If a cancellation or rescheduling request is made on the day of your cook day, you will be charged the full amount.
Rescheduling your cook day is based upon our availability.
If The Wandering Gourmet is not able to access your refrigerator/freezer upon delivery, there will be a $75 charge to re-deliver your meals. Re-delivery is based upon our availability.